Cancellation right

Information on cancellation right
Cancellation right

You have the right to revoke this contract within fourteen days without stating a reason.

Pursuant to Section 312g Para. 2 of the German Civil Code (BGB), this right does not exist for contracts relating to the delivery of goods that are not pre-produced and for the manufacture of which an individual selection or determination by the consumer is key or that are clearly customised to the personal needs of the consumer. This affects our Agility Tunnel, Kombi Tunnel, Agility Sports Grip Tunnel and Tunnelfix bags. The cancellation period is fourteen days from the date on which you or a third party appointed by you who is not the transporter takes or took possession of the goods - or for sub-deliveries of the last goods. To exercise your cancellation right, you must inform us (Schauenburg Tunnel-Ventilation GmbH, Weseler Str. 42 a, 45478 Mülheim/Ruhr, Tel.: 0208 / 88 276 17, Fax: 0208 / 88 276 15, about your decision to cancel this agreement using a clear declaration (e.g. a letter sent by mail, fax or email) which states your decision to revoke this contract. You may use the enclosed sample cancellation form but this is not essential.

To safeguard the cancellation period, it is sufficient to send the notification about exercising the cancellation right before the cancellation period ends.

Consequences of the cancellation

If you cancel the contract, we must immediately refund to you all the payments we received from you, including the delivery costs (except the additional costs resulting from the fact that you have chosen a type of delivery other than the inexpensive standard delivery that we offer) by the latest within fourteen days from the date on which we received the notice cancelling this contract. For this repayment, we use the same means of payment that you used for the original transaction, unless a different arrangement has been specifically agreed; under no circumstances will you be charged for this refund.

We can refuse repayment until we receive the goods or until you have provided proof that you have returned the goods, depending on which is received first.

You must return or hand over the goods to us without delay and in all cases at the latest within fourteen days from the date on which you inform us about the cancellation of this contract. The period is complied with if you send the goods within a period of fourteen days.

You bear the direct costs of returning the goods. The costs for goods that must be sent by forwarder are around EUR 11 to 50 per item.

You must only pay for the loss of value of the articles if this loss of value can be traced to the unnecessary handling of them to verify the nature, characteristics and functioning of the articles.